REFUND & WITHDRAWAL POLICY
Effective:
1. How to request a refund or withdrawal
Email and include your order/placement ID, the email used at Stripe Checkout (if available), and what you want us to do. Do not send full card details.
2. Complimentary creator spots
Creator/influencer placements granted at €0 are promotional inventory, not paid purchases. There is no purchase price to refund. We may disable, expire or remove a complimentary campaign according to its invite/campaign terms or for moderation, abuse, legal or security reasons.
3. EU/EEA consumer right of withdrawal
If you purchase as a consumer and EU/EEA consumer law applies, an online service contract normally carries a 14-day withdrawal period starting from the day the contract is concluded. You do not need to give a reason.
If you expressly ask us to begin providing the placement service during that period, we may begin moderation, processing and publication immediately. If you later exercise a valid withdrawal right, applicable law may allow a proportionate charge for service actually supplied up to the time you withdraw. We will not make such a deduction unless we believe the law permits it and we will explain the calculation.
If a service has been fully performed during the withdrawal period, a statutory withdrawal right may end only where the legal conditions for that consequence are satisfied. Nothing in this policy removes rights that cannot legally be waived.
4. Our commercial refund rules
| Situation | What we normally do |
|---|---|
| Payment succeeded but our system cannot allocate/provide the purchased wall space | Full refund. |
| Duplicate payment or confirmed billing error | Refund the duplicate/incorrect amount. |
| Your creative is rejected | We normally ask you to replace it. If compliant replacement content cannot reasonably be approved, we refund the affected placement. |
| You cancel before publication and no mandatory exception applies | We will normally approve a full refund request, subject to fraud/abuse checks. |
| You change your mind after publication | Consumers keep any mandatory withdrawal rights. Outside mandatory rights, refunds are discretionary because the service has already started and wall space has been reserved/provided. |
| Business purchase (B2B) | No general cooling-off right is promised. We still refund system failures, duplicate charges and placements we cannot provide. |
| Full Stripe refund | The order is marked refunded and the pixels are released for resale after confirmation. |
| Partial refund | The placement normally remains active unless we agree a different outcome in writing. |
5. Refund timing
For a valid statutory consumer withdrawal, we will issue the required reimbursement within the legal deadline (generally within 14 days after we are informed of the withdrawal). Other approved refunds are submitted to Stripe as soon as reasonably practicable. Your bank/card provider controls how long the credit then takes to appear.
6. Chargebacks and payment disputes
Please contact us before filing a chargeback so we can fix genuine errors quickly. A chargeback or reversed payment may cause the related placement to be suspended while the payment status is investigated. Fraudulent or abusive payment disputes may result in removal and blocking.
7. What happens to your pixels after refund
A confirmed full refund ends the paid placement and releases the rectangle so it can be sold again. A partial refund does not automatically release part of a rectangle because the system sells rectangular placements as a single order.
8. Model withdrawal notice
If you are a consumer and want to exercise a statutory withdrawal right, you may use the wording below. You do not have to use this exact form as long as your decision is clear.
To: The Wrong A.I. support team Email: I hereby give notice that I withdraw from my contract for the following Millionaire Wall placement: Order / placement ID: Date ordered: Name of consumer: Address of consumer: Email used for purchase: Date: Signature (only if sent on paper):
9. Alternative dispute resolution
If we cannot resolve a consumer complaint directly, you may be entitled to use an applicable Alternative Dispute Resolution (ADR) body. The European Commission’s former Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025, so this site does not link to or rely on that platform.
10. Contact
This policy is designed around the current advertising-placement service. Country-specific mandatory consumer rights may provide additional protection and always prevail where they apply.